FACTORY TRANSPARENCY PROTOCOL

Return, Replacement & Quality Assurance Policy

At Run & Play Sports, we manufacture custom performance sportswear, athletic team kits, and heavy-duty leather wear to exact approved specifications. Here is how we handle physical pre-production sign-offs, production defects, and claim resolutions.

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01

Inspect & Document

Inspect packages upon DHL/FedEx arrival. Note any carton damage on the delivery slip and capture high-resolution photos/videos within 7 days.

02

Notify Factory Desk

Contact our QA desk via WhatsApp (0340 6045615) or email (info@runplaysports.com) with your PO/Invoice number and evidence.

03

Technical Audit

Our Sialkot quality controllers match your report against approved tech packs, golden sample seals, and inline quality checklists within 48 hours.

04

Remedy & Resolution

Confirmed defects or spec variances qualify for instant remake & express air dispatch, merchandise credits, or mutual invoice adjustment.

ARTICLE 1.0

Custom OEM/ODM Made-to-Order Manufacturing

Every production run conducted by Run & Play Sports is custom-engineered to client vector mockups, fabric GSM selections, private label branding, and size specs. Because customized items cannot be restocked or resold, we do not accept cancellations or returns for non-defective, buyer-remorse reasons once bulk cutting or printing has begun.

Pre-Production Sample Safeguard: We produce and ship physical pre-production samples in 4 to 5 working days. Bulk production commences strictly after your formal written approval of this sample.
ARTICLE 2.0

Covered Manufacturing Defects

We stand firmly behind our manufacturing standards. Full factory responsibility, free remakes, and priority logistics are honored under the following verifiable conditions:

  • Construction Failures: Unraveled flatlock stitching, broken bar-tacks, open structural seams, or missing rivets/hardware on leather goods.
  • Decoration & Printing Errors: Sublimation color bleeding, peeling silicone crests, misaligned embroidery, or misspelled client text matching approved artwork.
  • Material & Hide Flaws: Holes, structural rips, incorrect fabric weight (exceeding standard industry GSM tolerances of ±5%), or severe scarring on finished leather.
  • Measurement Discrepancies: Finished garment dimensions deviating from approved tech pack grading by more than our standard ±0.5 inch (1.2 cm) tolerance.
ARTICLE 3.0

Non-Covered Scenarios

The following situations are exempt from replacement or refund claims:

  • Natural Leather Characteristics: Subtle grain variations, natural hide pore patterns, and slight color shade nuances inherent to genuine cowhide and goat leather.
  • Client-Approved Errors: Typos, pantone codes, or sizing measurements explicitly approved by the client during tech pack or sample sign-off.
  • Improper Garment Care: Damage resulting from washing technical sportswear at extreme heat, harsh commercial bleaches, or improper leather conditioning.
  • Transit Mishandling: Cartons damaged or lost by commercial couriers where the consignee failed to endorse damage upon signing with DHL/FedEx.
ARTICLE 4.0

Resolution & Expedited Remake Timelines

Once a defect claim is verified by our QA management team in Sialkot, we offer the following resolutions:

1. Priority Remake

Replacement items enter an express production queue and are dispatched within 7–10 days via DHL Express at factory expense.

2. Commercial Credit

Credit note issued immediately toward future bulk re-orders or sample line developments, valid indefinitely.

3. Direct Pro-Rata Refund

When remakes are unfeasible, a pro-rata refund for defective units is issued via original wire (T/T) or card transaction.

DIRECT QA DESK

Need to File a Claim or Inquire?

Have photos, delivery slips, or tech pack questions? Contact our quality controllers directly:

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Facility Address:

P.O Chitti Sheikhan, Nangal, Sialkot, Punjab 51310, Pakistan

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Factory Phone & WhatsApp: 0340 6045615
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Official Email: info@runplaysports.com
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